Returns & Exchanges

We want you to be happy with your cap. If something is not right, here is how it works.

Your 14 day right

Under Egyptian Consumer Protection Law No. 181 of 2018, you can return or exchange any item within 14 days of receiving it, without giving a reason, as long as it is in its original condition with the original packaging and your order details.

If the item is faulty or not what you ordered, that period extends to 30 days.

What “original condition” means

Unworn and unwashed
Original tags and packaging intact
No marks, stains, makeup, or smells

Caps that have clearly been worn outside cannot be returned. Trying one on at home is fine.

How to start a return or exchange

Message us on WhatsApp at 01095024279 or DM @themoodcap.eg within 14 days of delivery
Send your order number, the item, and a photo if there is a fault
We confirm and arrange collection or give you a return address

Exchanges

All our caps are one size, so exchanges are usually for a different design or colour. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Refunds

For Cash on Delivery orders, refunds are sent by instant transfer or mobile wallet once we receive the item back and check it. This normally takes 2 to 5 working days.

For card payments, the refund goes back to the card you paid with. Your bank may take up to 14 working days to show it.

Return shipping

If the item is faulty, wrong, or damaged, we cover the return shipping
If you are returning for any other reason, the return shipping is yours to pay
Original delivery charges are not refunded unless the fault was ours

Damaged on arrival

Check your order when it arrives. If anything is damaged, message us within 48 hours with photos and we will replace it or refund it in full, with no shipping cost to you.

Cancelling an order

You can cancel any time before the order ships. Message us on WhatsApp and we will stop it. Once it is with the courier, treat it as a return.